Payment Terms
Information about all aspects related to financial operations. Version dated 25.10.2026
1. General Provisions
In the Payment Terms, the Service provides information about all aspects related to financial operations: Tariffs, the trial period, the automatically renewing subscription, its cancellation, Tariff changes and refunds.
Free plan
After registering on the Website or in the Bot, the Client automatically receives the Free plan with no time limit and no payments: 1 bot, 15 products visible to buyers in the storefront and up to 1,000 products stored in the catalog. Products above the Tariff limit are hidden from buyers but are not deleted.
By registering on the Website or in the Bot and accepting the Agreement, the Client automatically accepts the Payment Terms.
Payment systems
Tariff subscriptions are paid through Stripe by bank card, Apple Pay or Google Pay; the card details are stored by Stripe, and the Service neither sees nor stores them. Old Tariffs at ₴450 and ₴750 are renewed through Monobank until 31.12.2026. Payments are accepted through: Stripe, Monobank.
2. Prices and Financial Operations
2.1. Refund conditions
Annual subscription: refund within 14 days
The Service refunds a payment for an annual subscription, including its automatic renewal for the next year, in full if the Client requests it within 14 days of the charge. After the refund, paid access ends and the Account moves to the Free plan.
Monthly subscription
A payment for a monthly subscription is non-refundable, but the subscription can be cancelled at any time and access remains until the end of the paid month. Send a refund request for an annual subscription via Telegram bot: @teleshop_service_bot
If the Client disputes a payment through their bank (chargeback), the subscription is cancelled immediately. If a Payment is refunded, the AI credits granted for it are deducted from the Account balance.
2.2. Prices, Subscription and Payment Terms
Accepting the Agreement implies agreement that the Client pays for the Service according to the Tariffs listed on the Service website. Tariff prices include taxes. Paid Tariffs are paid monthly or annually; additional AI credits can be bought in packs in the admin panel.
Automatic renewal
A paid Tariff is set up as a Stripe subscription and renews automatically every month or every year, depending on the chosen period, until the Client cancels it. The payment for each new period is charged to the card the Client has saved in Stripe.
Cancellation
The subscription can be cancelled at any time in the Stripe portal, which opens from the admin panel at my.teleshop.pro/billing. Access to the paid Tariff remains until the end of the paid period, after which the Account moves to the Free plan. The cancellation can be undone before the period ends, and the subscription will continue as before.
Tariff and price changes
Moving from the Entrepreneur Tariff to the Business Tariff takes effect immediately: the Client pays the difference for the rest of the current period, and the billing date does not change. When switching from monthly to annual payment, a new annual period starts on the day of the switch. Switching from annual to monthly payment or to a cheaper Tariff is done through support.
The Service may change prices for Tariffs and paid services by notifying the Client by email or via Telegram bot at least 3 days in advance. For an active subscription, the new price applies from the next renewal; if the Client does not agree with the new price, they can cancel the subscription before the renewal date.
Payment recipient
Charges made through Stripe appear on the bank statement as "TELESHOP.PRO". The recipient of all paid funds is TECH BUDDIES LTD (company number 15175545, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom).
Payment agent
Payments in Ukrainian hryvnia through Monobank (renewals of old Tariffs until 31.12.2026) are collected by TOV TEKHKLASTER (ТОВ «ТЕХКЛАСТЕР», EDRPOU registration number 44959510, 13 Hlybochytska St., Kyiv, 04052, Ukraine), acting as payment agent in the name and in the interests of TECH BUDDIES LTD. The recipient of each particular payment is stated in the payment document. Payments through Stripe, including those in hryvnia, are received directly by TECH BUDDIES LTD.
TECH BUDDIES LTD is the party to the Agreement and bears all obligations owed to the Client under the Agreement. The payment agent is not a party to it and acquires no rights or obligations under it. Any request or claim concerning a Payment or the provision of services is received and handled by TECH BUDDIES LTD through the contact channels of the Service, and not by the payment agent.
Currency of Payment
Tariff prices quoted on the Service website include taxes and are stated in hryvnia on the Ukrainian version of the website (the "₴" sign means the Ukrainian hryvnia, UAH) and in US dollars on all other language versions, including the Russian one (the "$" sign means the US dollar, USD). The price of the Custom Tariff is not quoted on the website: it is set individually and agreed with the Client before payment.
The currency of Payment follows the records of the Account, not a choice made by the Client: a Client whose store operates in hryvnia pays for the subscription in hryvnia, and all other Clients pay in US dollars. The Client does not choose the currency of Payment, the payment system or the recipient of the Payment; the Client does, however, choose the Tariff, the billing period (month or year) and the number of AI credit packs they buy.
The subscription amount is charged in the currency of Payment. If the Client's card account is held in another currency, the conversion is carried out by the bank that issued that card at that bank's own rate: TECH BUDDIES LTD has no control over that rate and does not reimburse exchange-rate differences or the charges of the Client's bank. A refund, in the cases provided for by the Agreement and these Payment Terms, is made to the same payment method, in the currency and in the amount of the Payment received, without recalculation at a different rate.
Tariffs paid at the old prices of ₴450 and ₴750 per month are renewed at that price through Monobank until 31.12.2026; after that date, only the new Tariffs are available. Neither the Service moving to the new Tariffs nor the update of these Payment Terms of itself changes the agreed old price before that date. A Payment in hryvnia made to the payment agent constitutes due discharge of the Client's monetary obligation to TECH BUDDIES LTD.
3. Order of Service Provision
Trial period
The trial period is 14 days of free access to paid Tariff features (listed on the Tariffs page). It starts by itself when the Client connects their first bot, is granted once per Account, only if the Client has never paid, and provided that Telegram is linked to the Account. No card is required: after 14 days the Account moves to the Free plan by itself, and nothing is charged. If the Client pays for a Tariff during the trial, the remaining days are added to the paid period.
Payment issues
If an automatic charge fails, Stripe retries it for 2 weeks (up to 8 times); if the payment still does not go through, the subscription is cancelled and the Account moves to the Free plan. After a successful Payment, the Tariff features are enabled automatically; if this did not happen, notify the Service via Telegram bot: @teleshop_service_bot
Denial of service
The Service reserves the right to refuse services to a Client who has violated the Service Agreement.
Contact Us
Send your questions and suggestions via the Telegram bot! We are ready to help you at any time.